At GenericsMedicineShop.com, we are committed to ensuring your complete satisfaction with our products. Below are the conditions under which refunds and returns are processed:
Refund Policy
We will issue a full refund under the following conditions:
- Defective Items: If you receive a defective product, you are eligible for a refund.
- Lost or Damaged During Transit: If your order is lost or damaged during shipping, we will credit a refund to the customer’s bank account within 5 working days.
- Expired Products: If the product received is past its expiry date, we will provide a refund.
Please Note:
- The mode of refund may vary based on the circumstances. Refunds to Credit/Debit Cards or Net Banking may take 7 to 10 working days to appear in your account due to banking policies, over which we have no control.
- To request a return, customers must provide a video or picture of the damaged or defective product as proof.
How to Request a Refund:
To request a refund, email us at [email protected] with your order details and the reason for your refund request. We value your feedback and use it to improve our service.
For any queries, please call our help desk at +91**********or email us at [email protected]. Our team is here to assist you!
Return Policy
We strive to deliver products as per your specifications. However, if you receive an incomplete order, damaged, or incorrect products, please notify Generics Medicine Shop Customer Support within 5-7 working days of receiving your order for prompt resolution.
Please note, we cannot accept liability for issues reported after this period.
Return Policy Exceptions:
- Returns will be accepted within 7-14 days of delivery.
- Certain products may be marked as “Non-Returnable” on the product page. Returns or refunds for those items will not be accepted.
For further assistance, contact us via email or phone as mentioned above.
GenericsMedicineShop.com – Your Trusted Online Pharmacy