Frequently Asked Questions (FAQs)
About Generics Medicine Shop
Do you ship medicines internationally?
Yes. Generics Medicine Shop offers worldwide shipping, including to the US, UK, Canada, and Australia. Customers should review their local import laws before placing an order.
Why are prices lower compared to other pharmacies?
Our medicines are affordable because we focus on generic alternatives and source directly from certified manufacturers. This reduces marketing and middle-man costs without compromising quality.
Do you provide medical consultation?
No. We do not offer medical advice. Always speak with a licensed doctor or pharmacist before using any medication.
Account & Login
Is creating an account mandatory?
No. You may checkout as a guest. Creating an account helps with order tracking, faster checkout, and reordering.
How can I update or reset my password?
You can change your password from your account dashboard. If you forget it, use the “Forgot Password” option on the login page.
Can I save more than one delivery address?
Yes. Multiple shipping addresses can be saved and selected during checkout.
Ordering Process
How do I order medicines online?
Search for your medicine, add it to the cart, provide shipping details, upload a valid prescription (if required), choose a payment method, and confirm your order.
Can I place the same order again?
Yes. Log in to your account, view past orders, and reorder with one click, or place a new order manually.
Can I edit my order after placing it?
Orders can only be changed before confirmation. Once confirmed, orders are processed immediately for dispatch.
What if I entered incorrect details during checkout?
You can update your billing information during checkout by selecting “Edit Address.” If your order is already placed, you can contact our team at [email protected] to assist you with the process. Note that no changes can be made once the order is dispatched.
Contact our support team at as soon as possible so we can correct the details before shipping.
Order Issues & Support
I didn’t receive an order confirmation email.
Please check your spam or junk folder. If it’s still missing, contact our support team at [email protected] for help.
Why is my order showing as pending?
Your order may be pending due to payment verification or prescription approval. Once verified, processing will begin.
Why don’t I see my order in my account?
Orders placed as a guest will not appear in your account. Refer to your confirmation email instead.
Payments & Offers
What payment methods do you accept?
We accept cryptocurrency, bank transfer, and check/money order. Available options are shown at checkout.
Do you accept credit or debit cards?
No. Credit and debit card payments are currently unavailable.
How do I apply a discount code?
Enter the promo code during checkout and click “Apply” to see the discount reflected.
Why is my discount amount different than expected?
Discount values depend on the promotion terms, order value, and eligible products.
Are there subscriptions or recurring payments?
No. All purchases are one-time only.
Shipping & Delivery
How can I track my shipment?
Once dispatched, you’ll receive a tracking link via email.
How long does delivery take?
- United States: approximately 2–3 weeks
- Other countries: approximately 3–4 weeks
Delivery times may vary due to customs clearance.
Can I change my delivery address after ordering?
Address changes are possible only before shipment.
What if I miss the delivery?
The courier may attempt redelivery or provide pickup instructions at a local facility.
Cancellations & Refunds
Can I cancel my order?
Yes, orders can be canceled before dispatch. Shipped orders cannot be canceled.
Do you accept returns?
No. Due to pharmaceutical safety regulations, returns are not accepted.
What if I receive a damaged or incorrect product?
Contact us immediately. We will arrange a replacement after verification.
Do you offer refunds?
Refunds are not generally provided. In case of non-delivery or wrong items, medicines are resent at no extra cost.
Safety, Privacy & Authenticity
Do I need a prescription?
Yes. Prescription medicines require a valid prescription from a licensed healthcare provider.
How can I submit my prescription?
Upload it during checkout or email it to us after placing your order.
Are your medicines genuine?
Yes. All medicines are sourced from GMP-certified and USFDA-compliant manufacturers.
Is my personal information secure?
Absolutely. We use SSL encryption and strict privacy policies to protect your data.
Will my order be discreet?
Yes. All packages are shipped in plain, unmarked packaging to ensure complete privacy.